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Uniting IT with Business through ITSM: Oracle Leads the Charge
by Oracle Corporation

All too often an IT manager will focus only on system uptime or bandwidth utilization while a business manager may seek to achieve top-notch customer service to increase the bottom line and grow the organization. Without alignment of performance metrics, a business will trip over IT as an impediment rather than a competitive advantage. Aberdeen's August 2007 benchmark report ITSM: IT Transforms itself into a Service, presents Information Technology Service Management as a powerful remedy for...
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