July 2008 - (Free Research) Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance.
Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.
ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.
July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.
IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.
August 2008 - (Free Research) Service providers are combining conversational services with presence and digital television so an end user can see which friends are watching a particular TV show and subsequently chat with them and other viewers all on the TV screen.
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
July 2008 - (Free Research) ReputationManager is a real-time fraud management solution and a forensic fraud analysis tool to identify and reduce the impact of online fraud such as chargebacks, stolen credit cards and identity theft, as well as abusive activity and online harassment.
August 2008 - (Free Research) This white paper talks about video conferencing in today’s communication environment, and gives an overview of RADVISION’s solutions that will help to improve your company’s productivity and save money.
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.
August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.
June 2008 - (Free Research) This is the first white paper of a series that will assist you in developing your roadmap for implementation of UC and put you on the path to success.
March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer.
October 2008 - (Free Research) Download this free whitepaper to learn about LiveWire from Double-Take Software a cost effective solution that will keep your second tier servers up-to-date on disk and ready to recover to any physical or virtual machine in just hours or less.
May 2008 - (Free Research) This paper discusses the merits of Ericom Virtualization solutions over the comparable Citrix solutions. The pros and cons of Server-based Computing (SBC) will be discussed, including solution complexity, deployment cost, security, etc.
September 2008 - (Free Research) This white paper describes the top ten best practices one wants to consider when embarking on a server virtualization project.
Ericom's Server-based Computing (SBC) Solution - PowerTerm(r) WebConnect - provides flexible and secure enterprise-wide access to business-critical applications, enabling organizations to respond to a broad range of challenges.
May 2008 - (Free Research) Western Financial group was facing a challenge to provide insurance brokers with remote access from the organization’s core insurance application running on Windows terminal Servers. They turned to Ericom to meet those needs.
May 2008 - (Free Research) This webinar explore the vast benefits of Server Based Computing (SBC) - such as centralized management of IT infrastructure - and how it can help you better manage your IT environment.
