August 2008 - (Free Research) This white paper examines the ten common misconceptions performance and availability monitoring. It also offers suggestions for implementing complete business focused monitoring strategies that can adapt to today’s more complex computing environments.
May 2008 - (Free Research) This IDC white paper highlights the benefits of IT business service automation (BSA) and how it’s driving business initiatives such as compliance management, lower operation costs and higher business service availability.
May 2008 - (Free Research) This white paper explores how the power of an information availability solution can unlock the latent potential of your IT environment and deliver new value for your organization.
January 2008 - (Free Research) Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships.
August 2008 - (Free Research) This white paper provides insight into the six key constructs essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet customer needs.
March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information.
September 2008 - (Free Research) This white paper explains how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, increase productivity, contributing revenues.
March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.
August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today’s prevalent product level support model to network-level support and ultimately to service-level support.
September 2008 - (Free Research) Small to mid-sized enterprises (SMEs) that make intelligent use of technology are able to grow faster - and more profitably - than their rivals. This paper provides the details.
June 2008 - (Free Research) Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
August 2008 - (Free Research) This paper describes virtualization capabilities of the new Hitachi Universal Storage Platform™ V with Hitachi Dynamic Provisioning software which improve storage utilization to new levels.
October 2008 - (Free Research) This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
August 2008 - (Free Research) This white paper explains the importance of lead nurturing—in the lead management process. It takes a look at best practices for nurturing leads in today’s competitive business environment, and offers advice for implementing a lead-nurturing program.
February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.
June 2008 - (Free Research) In this white paper, you’ll learn the key ingredients of Internet TV advertising and the steps you can take to achieve success with your video advertising.
June 2008 - (Free Research) This paper shows how applying the principles of energy efficiency to your company's computers and servers can improve your productivity and decrease your carbon emissions in very specific ways.
August 2008 - (Free Research) Everyday, thousands of business and government organizations worldwide are able to streamline operations, grow revenue, and ensure compliance using EMC Documentum content-enabled solutions.
July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.
