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Browse Directory> Business Solutions> Customer Service> Customer Service (General) 1 - 25 of 222   |   <<   <   1 2 3 4 5  of 9    >   >>  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.  November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya Inc.  September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy by SAP America Inc  March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Improving Service in Volatile Markets by Microsoft Dynamics  September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so. (WHITE PAPER) GO TO WHITE PAPER Products and Services: ERP for Importers, Manufacturers and Distributors by Xperia  June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Thriving in an Economic Downturn by Avaya Inc.  August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER A Practical Guide to VoIP for Small Businesses by Avaya Inc.  August 2008 - (Free Research) VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Essential Manager's Guide: Intelligent Communications by Avaya Inc.  June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.  June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.  June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Extraordinary Customer Service by Avaya Inc.  June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Changing Business, Changing Lives by Avaya Inc.  June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Technology Strategies for Integrated Business Planning Benchmark Report by SAP America Inc  August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Airgas: Sap Business Transformation Study by SAP America Inc  June 2008 - (Free Research) Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Business Intelligence: The Definitive Guide for Midsize Organizations by SAP America Inc  June 2008 - (Free Research) Business intelligence (BI) allows organizations to better understand, analyze, and even predict what’s occurring in their company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP America Inc  February 2008 - (Free Research) Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc  February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Tableau Customer Case Study by Tableau Software  August 2008 - (Free Research) While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America’s were discouraged by the complexity and cost of the BI solutions available, so they turned to Tableau Desktop solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Building the Business Case for Host Intrusion Defense by Third Brigade  June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Going Mobile: Developing an Application Mobilization Plan for your Business by BlackBerry  June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organizations needs to mobilize enterprise applications and systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool by BlackBerry  March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Dispatch Direct: Service Call Dispatching by Dispatch Direct  Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct  April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct  April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct  April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY 1 - 25 of 222   |   <<   <   1 2 3 4 5  of 9    >   >>

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